You can cancel the order for the product before we ship it. Orders that have shipped cannot be cancelled.
Certain orders may be unable to be accepted and serviced by 1 mg partners. Such orders may need to be cancelled. Some circumstances that may result in the cancellation of your order include:
Unavailability of the product or quantities ordered by you.
Inaccuracies or errors in the price information supplied by our partners.
1mg also reserves the right to cancel orders that classify as ‘Bulk Order’ as determined by 1mg (as per certain criteria). An order can be classified as a ‘Bulk Order’ if it meets the below-mentioned criteria, which may not be exhaustive, viz:
i. Products ordered are not for self-consumption but for commercial resale
ii. Multiple orders placed for the same product at the same address
iii. Bulk quantity of the same product ordered
iv. Invalid address given in order details
v. Any malpractice used to place the order